Shipping policy

This Policy may be updated from time to time. We encourage you to check back periodically for updates.

 

 Last Updated: June 11, 2025

FREE SHIPPING & HANDLING

We offer free standard shipping within the contiguous US on orders of $35.00 USD or more before tax.

 

PROCESSING & SHIPPING TIME

Our processing time is 1 - 3 business days. Excluding weekends and holidays.

 

During special promotions, new product launches, holidays, or other peak periods order processing may extend beyond the standard 1 - 3 business day timeframe.

 

• Shipping Method: DHL
• Shipping Cost: $9
• Estimated Delivery: Within 3–15 business days*

 

*Sunday deliveries follow DHL standard terms.

 

Please allow up to 7 additional business days for shipments to Alaska, Hawaii, and US Territories. Weekends and holidays are excluded.

 

We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control. 

 

 

ORDER MODIFICATIONS

We are unable to guarantee changes, including modifications to products ordered, address updates, or cancellations once an order has been placed. We are not responsible for orders submitted with the incorrect address. 

 

 

DHL and USPS work together to deliver your package. Please note that during the handover from DHL to USPS there can be delays in tracking information updates. USPS completes delivery on most shipments, please use the USPS Tracking Number for most up-to-date tracking information. 

 

EXCHANGES

We do not currently offer exchanges. If you'd like to exchange a product for a different product, you'll need to process a return based on our current Return Policy and place a new order for the product that you want.

The new order will be charged shipping fees if the amount of the order is less than the minimum free shipping amount of $32.00 (USD) before sales tax where applicable.

 

HOLIDAYS

Our warehouse is closed and will not be shipping on the following holidays:

• New Year's Eve 
• New Year's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

 

TRACKING YOUR ORDER

You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.

 

LOST AND STOLEN PACKAGES

We are not responsible for lost and/or stolen packages.

 

WHERE DO WE SHIP?

We currently ship to the following locations:

 

• All 50 U.S. states 
• District of Columbia
• Puerto Rico 
• US Virgin Islands 
• P.O. Boxes*

 

We cannot ship the following items outside the Contiguous United States; Alaska, Hawaii, APOs, and US Territories including Puerto Rico, and the Virgin Islands. 

 

INTERNATIONAL SHIPPING

We currently do not ship internationally.

 

 

FREIGHT FORWARDING SERVICES

We do not ship to freight forwarders. We reserve the right to cancel any orders shipping to freight forwarding addresses without prior notification. Orders submitted using a freight forwarder are not eligible for returns, exchanges, replacements, or refunds. NO EXCEPTIONS.

 

 

REATAIL LOCATION PURCHASE

Purchases made at a retail location or other e-commerce site are not eligible for return via prequelskin.mom. Retails purchase returns must be made at the original place of purchase.

 

 

RETURN MERCHANDISE POLICY

We protect the integrity of the products we sell. All returned products (used or unused) are properly disposed of an not returned to inventory. 

 

 

UPDATES TO POLICY

All sales on the prequelskin.mom website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.